Shipping policy
ORDER PROCESSING
Orders are typically processed within 2–3 business days, excluding weekends and holidays. Processing time is separate from carrier delivery time.
Processing may take longer during product launches, holidays, or periods of high order volume. If we cannot ship your order within the stated timeframe, we will contact you with an updated shipping date and provide the option to accept the delay or cancel the unshipped order for a full refund.
SHIPPING DESTINATIONS
Forever To Go currently ships within the United States. Available shipping services and destinations will be shown at checkout.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges are calculated and displayed at checkout before payment is completed. Any delivery timeframe shown at checkout is an estimate and begins after the carrier receives the package.
Carrier delays caused by weather, service interruptions, holidays, or other circumstances outside Forever To Go’s control may affect delivery times.
ORDER TRACKING
When your order ships, you will receive a confirmation email containing tracking information. Please allow time for the carrier to update the tracking status.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before placing your order.
Forever To Go is not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us because of an incomplete or incorrect address, additional shipping charges may be required before the order can be resent.
LOST, MISSING, OR DELAYED PACKAGES
If your tracking information shows a delay, please contact the shipping carrier first for the latest update. If you still need assistance, contact us at info@forevertogo.co with your order number.
If tracking shows that a package was delivered but you cannot locate it, please verify the shipping address, check around the delivery location, ask household members or neighbors, and contact the carrier. You may then contact us so we can review the situation.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, contact info@forevertogo.co within 7 calendar days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.
Approved damaged or incorrect-order claims will be handled according to our Return and Refund Policy.
CONTACT
For shipping questions, contact us at info@forevertogo.co.